What if my package is shipped to the wrong address or returned to the seller?
Please double check your shipping address; I ship to the address you entered, unless I am unable to purchase a shipping label—then I will attempt to reach you to review your shipping address.
If the package was shipped to the wrong address, the buyer will have to purchase new shipping to re-ship any packages returned to me for any reason, even if the package originally qualified for free shipping.
I am not responsible for packages once delivered to the carrier. I recommend you reach out to me about insurance in addition to your shipping if you have concerns that your package could go missing.
How do I clean and care for this jewelry?
- Giclée jewelry is water resistant but not waterproof—do not submerge.
- Do not place in the mouth; the glass or small parts may detach and may pose a choking hazard.
- Do not wear in the shower, swimming pool, or any wet conditions.
- Remove rings, bracelets, and cufflinks before washing hands or working with water or fluids.
- Avoid contact with water or any kind of fluids.
- Avoid contact with perfume, skin and haircare products, sweat from a workout, acidity, etc.
- Clean with a dry cotton ball or soft cloth by gently buffing each part of the jewelry.
- Store in a dry place; don’t leave in bathrooms, saunas and other humid places.
- This jewelry is not intended for babies and small children.
- Please also see jewelry your card
What materials are used to create this jewelry? Are your materials lead-free and nickel-free?
Glass, giclée prints with archival coated paper and pigment inks, resin, and with the exception of some light-weight stainless steel items, in general, the base metal of my jewelry is brass, metal alloy or iron. Referrals to antique silver, vintage gold, silver, gold, black and bronze are descriptive names of tone/color and usually does not refer to the base metal.
Most of my suppliers state in their descriptions that the materials are nickel-free and/or lead-free. I can only take their word for that; however, since I have no certification for that, I cannot guarantee that my items are lead-free and/or nickel-free.
Do you accept exchanges and cancellations?
Personalized/custom designed jewelry sales are always final and cannot be returned or exchanged for another item or a refund. All other items—please contact me within 3 days of delivery if not satisfied with your purchase and ship item back to me within 30 days of delivery in its original condition and packaging. Once I received your item, I will inspect it to determine if it is eligible for cancellation/refund. Refunds are posted to original method of payment.
The buyer is responsible for all shipping, including return shipping, including when original purchase qualified for free shipping, except when I determined that your item is defective; then I will refund First Class return shipping once defective item is received.
I am not responsible for packages lost in transit.
What if I don’t like a custom or personalized design?
All custom and personalized orders are final sales and may not be returned or exchanged.
Custom/personalized designs are limited to a total of 4 reviews/edits. If you are not happy with your custom design, I may cancel your order for a full refund.
If you indicate that you are happy with the design, I will start creating your item immediately upon which cancellation will no longer be accepted, once the process to handcraft your custom item started and/or after it has been shipped.
Since custom/personalized orders are time consuming—if a buyer cancels more than two custom orders, I cannot accept any additional custom orders from the buyer.
I reserve the right to refuse any order for any reason and without explanation.
Do you edit photos for custom photo jewelry to correct color, remove scratches, etc.?
I do not edit photos. I use them just the way I receive them. I only crop and size the photo to fit the pendant that was purchased for the photo. That said, if possible, please don’t crop photos before you send them.
Can I be allergic to this kind of jewelry?
I do not guarantee that my jewelry is allergy-free. This jewelry is made from steel and metal and plated by electroplating a thin layer of color onto the base metal. This jewelry is not real gold or real silver and that is why it is not as expensive as real gold or real silver, thus the WARNING: Do not wear or gift this jewelry to someone that is prone to skin breakouts and allergic reactions. However, I am not aware of anyone that had allergic reactions to my jewelry.
Can I wear my necklace in the shower and swimming pool?
The pendant is a glass cabochon set over a giclée print made from archival paper and pigment inks. It is water resistant but not waterproof. Don’t swim or shower with it on, don’t get it wet, and don’t store in damp conditions. Clean with a soft, dry cloth (the kind you would clean eyeglasses with)
Can my order be expedited?
Yes. To expedite shipping, just select “Priority Mail” or “Priority Mail Express” AND ADDITIONALLY, during checkout, type a note in “order instructions” that you purchased expedited shipping. However, pendants take time to cure. I will do my best to expedite production but cannot guarantee that shipping will occur within a shorter time.